{{ js_integration_head_start() }} {{ head_elements() }} {{ head_css() }} {{ head_js() }} {{ js_integration_head() }} {{ include_default_custom_css(content.include_default_custom_css, template_meta.include_default_custom_css, domain_settings.include_default_custom_css) }} {{ include_attached_css(content_group.attached_stylesheets or domain_settings.attached_stylesheets, content.enable_domain_stylesheets, template_meta.enable_domain_stylesheets, theme_meta.enable_domain_stylesheets, domain_settings.enable_domain_stylesheets) }} {{ include_attached_css(template_meta.attached_stylesheets, content.enable_layout_stylesheets) }} {{ include_attached_css(content.attached_stylesheets) }} {{ require_attached_js(template_meta.attached_js) }} {% if not suppress_hubdb_hreflang %} {% endif %}
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I can't sign in

A sign-in problem almost always comes from one of the situations below. Find yours; the fix is right underneath.

I don't know where to sign in

Go to the Face Up app (app.face-up.fr). If your school or company has integrated Face Up into its training tool (for example Moodle), open Face Up directly from that tool.

My workspace doesn't appear

Access is opened by your organization by adding your work email. Sign in with that exact address. If your workspace still doesn't appear, your trainer or workspace admin should check that this is the address that was added.

I'm not receiving my account verification code

When you create your account, a 6-digit code is sent to you by email. Check your spam and junk folders. You can request a new code from the verification screen.

My credentials are rejected

Sign in with the exact email address used for your account. Check that Caps Lock is off and that no space slipped into your password. If your organization uses account-based sign-in (Google, LinkedIn or Okta), use the matching button.

I forgot my password

On the sign-in page, click "Forgot password?". You'll receive a 6-digit code by email to set a new one. Check your spam if the code is slow to arrive.

Sign-in through my organization fails

Use the button that matches your organization's account (Google, LinkedIn or Okta). If a message says you're not authorized, your access hasn't been opened on that side yet: contact your workspace admin.

I'm not receiving my sign-in code

If two-step verification is enabled, open your authenticator app to read the current code. If it's rejected, check that your phone's time is set automatically: a clock offset is enough to invalidate the code.

Nothing works

Write to us by opening a ticket from the help center. Describe the error message, the step that's blocking and the email address involved: we'll get you unblocked quickly.